Refund Policy

Last Updated: 18 December 2025

This Refund Policy sets forth the terms and conditions that govern refunds for purchases made on the Exeskins marketplace at https://exeskins.com (“Exeskins,” “we,” “our,” “us,” or the “Platform”). Please review this policy carefully before completing any transaction.

1. ORDER CANCELLATION AND REFUNDS (PRE‑DELIVERY)

Right to Cancel

You have the right to cancel your order and request a full refund any time before the seller has delivered the purchased item to your Steam™ account.

How to Cancel

  1. Sign in to your Exeskins account.
  2. Navigate to the Trades page.
  3. Click Cancel (the button may become available after a short security and risk review period).
  4. Any unused funds will be credited back to your Exeskins account balance (Internal Balance) after the cancellation is confirmed, subject to any required security, compliance, or dispute-related holds.

Refund Process

If you cancel before item delivery, the canceled amount will be credited back to your Exeskins Internal Balance.

Where supported by the payment method and PSP rules, you may request Support to process a refund back to the original funding method (the same card/bank account used for the deposit). Such refunds may require additional verification and may be delayed, held, or declined where necessary to comply with applicable law, PSP requirements, sanctions screening, fraud prevention, chargeback/dispute handling, or other compliance obligations. We do not process refunds to a different payment method or to third-party accounts.

Refund timing depends on the PSP and your financial institution and may take several business days. If you have already spent part of the original deposit, only the remaining unused amount is eligible for refund (where applicable).

2. FINALITY, STEAM DELIVERY AND TRADE PROTECTION

General Rule (After Delivery)

Once the seller has delivered the item to your Steam™ inventory and you accept the trade on Steam™, Exeskins cannot reverse the Steam trade or unilaterally retrieve the item from your inventory. Purchases are generally final after delivery, except as explicitly described in this Refund Policy and/or the Terms of Service.

Steam Trade Protection / Reversal Events

Steam/Valve may, in some circumstances, reverse a Steam trade under Steam’s own security or “trade protection” processes. If a Steam trade related to a purchase on Exeskins is reversed after acceptance, the following rules apply:

A) Seller-caused reversal (seller rollback / seller misconduct)

If the reversal is reasonably determined to have been caused by the seller’s actions or misconduct (including intentional rollback or similar behavior), Exeskins will credit the buyer with a full refund of the purchase amount to the buyer’s Exeskins Internal Balance, unless doing so is restricted by applicable law, PSP requirements, sanctions/compliance screening, or an active dispute/chargeback process. The seller may be permanently restricted from using the Platform.

B) Buyer-caused reversal (buyer rollback / abuse)

If the reversal is initiated or caused by the buyer (including requesting or triggering a rollback during the trade-protection period) and Exeskins reasonably determines that the reversal is not due to a verified Platform error or confirmed unauthorized access/account compromise, the buyer is not entitled to any refund (including to Internal Balance) for that purchase. This includes situations where a reversal is used to manipulate outcomes (e.g., avoiding market price movements).

If you believe your account was compromised or a Platform error occurred, you must contact Support promptly and provide requested information so we can review the case.

Verification Before Acceptance

We strongly encourage you to inspect every Steam™ trade offer carefully before accepting. Although Exeskins uses automated checks to help ensure you receive the correct item, you remain responsible for verifying the trade details before acceptance.

3. RESELLING ITEMS

Resale Option

If you bought an item by mistake—or simply decide you no longer want it—you may relist it for sale on Exeskins in accordance with our standard listing guidelines and fees. If the item has not yet been delivered, canceling through the website (see Order Cancellation above) is the quickest solution.

4. DISPUTES AND ISSUES (UNRELATED TO POST‑DELIVERY REFUNDS)

  • Late Delivery: If the seller does not deliver the item promptly, you may cancel the purchase as described in the “Order Cancellation” section.
  • Incorrect Item: If you receive an item different from the one purchased, open a ticket with Support as soon as possible. We will investigate and, if confirmed, we will provide an appropriate remedy (which may include a refund to your Internal Balance and/or other corrective actions). Resolution may require additional information and may be subject to security, fraud, and compliance review.

5. CHARGEBACKS

Contact Support First

Before filing a chargeback with your bank or credit‑card issuer, you agree to give Exeskins Support a reasonable opportunity to resolve any issue.

Unauthorized Chargebacks

Initiating a chargeback without first contacting Support may be deemed unauthorized and may be treated as abuse of dispute mechanisms. In addition, any attempt to obtain a reversal/rollback (including via Steam trade-protection processes) in a manner that violates the Terms of Service or is used to avoid legitimate transaction outcomes may be treated as unauthorized dispute behavior.

Consequences

Unauthorized dispute behavior (including unauthorized chargebacks and abusive rollbacks) can result in restriction, suspension, or termination of your Exeskins account. You will be liable for any fees, processing costs, chargeback/reversal fees, and reasonable expenses Exeskins incurs as a result of such actions, and you agree to reimburse Exeskins for those losses where permitted by law.

Legitimate Chargebacks

Nothing in this policy limits your right to file a chargeback for a genuine, unresolved dispute — provided you contacted Support first and complied with this policy.

6. CONTACTING SUPPORT

If you have any questions about this Refund Policy or need assistance, please contact Exeskins Support via chat or at support@exeskins.com. Provide your order number and a clear description of the issue so we can assist you promptly.

7. POLICY UPDATES

Exeskins reserves the right to modify this Refund Policy at any time. Any changes will be posted on our website and will apply to purchases made after the date of the update. We encourage you to review this policy periodically to stay informed of your rights and obligations.