Refund Policy

Last Updated: 23 April 2025

This Refund Policy sets forth the terms and conditions that govern refunds for purchases made on the Exeskins marketplace at https://exeskins.com (“Exeskins,” “we,” “our,” “us,” or the “Platform”). Please review this policy carefully before completing any transaction.

1. ORDER CANCELLATION AND REFUNDS (PRE‑DELIVERY)

Right to Cancel

You have the right to cancel your order and request a full refund any time before the seller has delivered the purchased item to your Steam™ account.

How to Cancel

  1. Sign in to your Exeskins account.
  2. Navigate to the Trades page.
  3. Click Cancel (the button becomes available roughly 30 minutes after checkout for fraud‑prevention purposes).
  4. The funds will immediately return to your Exeskins account balance.

Refund Process

If you cancel before item delivery, you may instruct Support to return your deposit to the original payment method. Refunds are processed back to that method within a reasonable timeframe (typically 5‑10 business days). Partial refunds are not possible if you have already spent part of the original deposit.

2. FINAL SALE (POST‑DELIVERY)

Irreversible Trades

Once the seller successfully delivers the item to your Steam™ inventory and you accept the trade on Steam™, the transaction becomes final and irreversible on the Steam network.

No Refunds After Delivery

Because digital transfers via Steam™ cannot be reversed by Exeskins, we cannot offer refunds after delivery.

Verification Before Acceptance

We strongly encourage you to inspect every Steam™ trade offer carefully before accepting. Although Exeskins uses automated checks to ensure you receive the exact item purchased, you remain responsible for verifying that the item matches your expectations.

3. RESELLING ITEMS

Resale Option

If you bought an item by mistake—or simply decide you no longer want it—you may relist it for sale on Exeskins in accordance with our standard listing guidelines and fees. If the item has not yet been delivered, canceling through the website (see Order Cancellation above) is the quickest solution.

4. DISPUTES AND ISSUES (UNRELATED TO POST‑DELIVERY REFUNDS)

  • Late Delivery: If the seller does not deliver the item promptly, you may cancel the purchase as described in the “Order Cancellation” section.
  • Incorrect Item: If you receive an item different from the one purchased, open a ticket with Support. In most cases, our system will automatically refund you in such scenarios without the need for manual intervention.

5. CHARGEBACKS

Contact Support First

Before filing a chargeback with your bank or credit‑card issuer, you agree to give Exeskins Support a reasonable opportunity to resolve any issue.

Unauthorized Chargebacks

Initiating a chargeback without first contacting Support may be deemed unauthorized. Unauthorized chargebacks can lead to suspension or termination of your Exeskins account.

Consequences

You will be liable for any fees, processing costs, or legal expenses Exeskins incurs as a result of an unauthorized chargeback, including chargeback and reversal fees. You agree to reimburse Exeskins for such losses.

Legitimate Chargebacks

Nothing in this policy limits your right to file a chargeback for a genuine, unresolved dispute—provided you contacted Support first and complied with this policy.

6. CONTACTING SUPPORT

If you have questions about this Refund Policy or need assistance, please contact Exeskins Support through exeskins.com/support. Provide your order number and a clear description of the issue so we can assist you promptly.

7. POLICY UPDATES

Exeskins reserves the right to modify this Refund Policy at any time. Any changes will be posted on our website and will apply to purchases made after the date of the update. We encourage you to review this policy periodically to stay informed of your rights and obligations.